Frequently Asked Questions
How do we book the service?
In order to secure the date a non-refundable deposit of 50% is required.
The outstanding balance is required 30 days prior to your event.
Please take a look at our terms and conditions.
Can we change the Date once booked?
We will if at all possible, try to accommodate a change of date but cannot guarantee this.
Can we change the Package once it is booked?
Yes, the Package can be amended up to 30 days prior to the wedding when full payment will be expected.
What if we need to cancel your services?
If this were to happen, we appreciate that these things do. Please take a look at our terms and conditions.
Do you have appropriate insurance?
Yes, I have both insurance for my car and public liability insurance.
Are you DBS checked?
Yes, I have an up to date enhanced DBS.
What if introduction visits are required to build a rapport?
These additional visits will be charged at £20 per hour and mileage will also be charged at 0.45p per mile.
How do you keep my data and information private?
Please take a look at our privacy policy which includes a Cookie policy for your safety and information.
Would you be happy for us to take photos or ask your photographers to take a few to promote our service.
We would value your consent to share photographs of us providing our service with your loved ones and possibly capturing some guest interactions and hope that this would be acceptable to you, we will seek your explicit consent and be very careful to preserve dignity and promote independence of your loved one. Please look at our model release form.